Emergency Response
Rapid hydrovac routing for line strikes, failed utilities, emergency daylighting, spill support, and urgent excavation needs.
Urgent responseA struck line, a failed main, a flooded excavation, a blocked storm system. Emergency work starts with a phone call. Dispatch takes the details and starts routing a crew while you secure the site.
Call first. Then send the dispatch form with the location, the utility involved, hazards on site, and access notes so the crew rolls with the full picture.
Line strikes, failed water or sewer mains, urgent exposure for repairs, storm damage, and spill-support excavation.
Job address, the utility involved, known hazards, a site contact, and access constraints. The call moves faster with these in hand.
Keep people clear of the excavation, protect the exposed line, and stage access for the truck and hose run.
Photos of the exposure and repair area, plus field notes your superintendent can hand to the owner or the utility.
The line is answered around the clock, and a crew lead calls back within 30 minutes to confirm equipment and arrival timing.
Emergency call-outs run on an hourly rate with a mobilization charge. Dispatch quotes it on the phone before the truck rolls.
Same number. After-hours calls route to the on-call dispatcher.
Crews work alongside the utility's response team and document the exposure for the repair record.